Terms of service

These terms of service ("Terms") govern your use of the PZO mobile app and web dashboard, operated by Solutions PZO inc. ("we", "PZO"), accessible from the pzo-fleet.com website and the PZO mobile app.

By creating an account or using our services, you acknowledge that you have read, understood, and accepted these Terms in their entirety. If you do not accept these Terms, you must not use our services.

PZO is a software-as-a-service (SaaS) combining a mobile app (iOS and Android) and a web dashboard, designed for real-time positioning of vehicles and teams operating in remote areas. The service includes:

• Real-time GPS tracking of vehicles on an interactive map
• Proximity alerts between vehicles on remote roads, based on road distances
• Reporting and broadcasting of incidents (obstacles, hazards, road closures)
• A fleet management dashboard for administrators
• Import and display of geographic layers (KML, Shapefile, GPX, GeoJSON)
• Distance and driving time statistics
• The mobile app (iOS and Android) for field operators
• Compatibility with the Rogers satellite connection (direct-to-mobile) for areas without cellular coverage — no-commitment option

To use the web dashboard, you must create an account by providing a valid email address and a password. In the mobile app, your account is linked to your phone or to your vehicle's unique code. An account is personal: only one person uses it, even when they change vehicles. Two drivers who drive the same vehicle, in shifts or not, each have their own account, and each counts as one user on the Pro plan. You are responsible for maintaining the confidentiality of your login credentials (including this code) and any activity performed under your account.

Administrator accounts can create vehicle identifiers allowing operators to join an organization. The administrator is responsible for managing access within their organization.

You undertake to provide accurate and up-to-date information and to inform us of any unauthorized use of your account.

The service is intended for users of legal age. By creating an account, you certify that you are at least 18 years old, in accordance with the Civil Code of Québec (art. 153). Any use by a minor must be carried out under the supervision of a parent or legal guardian who accepts these Terms on their behalf.

During the pilot phase, access is by invitation and no payment is requested; there is no time-limited trial. Once subscriptions open, we will offer a 30-day free trial starting when you subscribe to the monthly Pro plan. During this period, you will have access to all the features of the service. This trial is offered only once per company. The yearly plan has no trial: its two free months are included in its price.

The trial is part of the Pro subscription: nothing is charged before the trial ends. When it ends, the subscription continues and becomes paid unless you cancel before then; if you cancel, your account returns to the Free plan.

PZO offers two plans (prices in Canadian dollars, taxes extra):

• Free: free and permanent, mobile app (for personal or occasional professional use)
• Pro: $50/user/month; from 6 to 10 users, $40 each; from 11 to 20, $30 each; from 21, $25 each. Yearly: $500, $400, $300 or $250/user/year, following the same tiers. The price of the tier reached applies to every user on the subscription. First month free on the monthly plan (section 4).

Payments are securely processed by Stripe Inc. We do not have access to your credit card data and do not store it on our servers. By subscribing, you agree to Stripe's terms of service.

Billing is recurring and the amount is charged automatically on the anniversary date of your subscription (monthly or annual, depending on your choice). You can manage your subscription and your payment information through the Stripe portal accessible from your dashboard.

You agree to use the service responsibly and in compliance with applicable laws. You are prohibited from:

• Using the service for illegal or unauthorized purposes
• Attempting to bypass security measures or access data of other users
• Reproducing, distributing, or reselling the service without written authorization
• Using the service in a way that could damage, disable, or overload our systems
• Transmitting viruses, malware, or any other harmful code
• Creating false incident reports or transmitting falsified GPS positions

The PZO service, including its source code, interfaces, design, marks, and documentation, is the exclusive property of PZO or its licensors. Your subscription grants you a non-exclusive, non-transferable, revocable right to use the service for the duration of your subscription.

The data you enter in the service (positions, incidents, layers) remains your property. You grant us a limited license to process it for the purposes of providing the service.

We strive to keep the service accessible at all times. However, we do not guarantee uninterrupted availability. The service may be temporarily unavailable due to maintenance, updates, or in case of force majeure.

The GPS tracking and proximity alert features depend on network coverage (cellular or satellite) and on the mobile device's GPS reception. PZO is not responsible for interruptions related to network coverage, particularly in remote areas.

To the fullest extent permitted by applicable laws in Quebec and Canada:

• The service is provided "as is" and "as available", with no warranty of any kind, express or implied
• PZO shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the service
• PZO is not a certified road safety system. Proximity alerts are provided for guidance only and do not replace driver vigilance or the traffic rules in force on the roads used
• Our total liability to you shall not exceed the amount of subscription fees you paid us during the twelve (12) months immediately preceding the claim

You can cancel your subscription at any time from your dashboard or by contacting us at contact@pzo-fleet.com. Cancellation takes effect at the end of the current billing period. You will retain access to the service until that date. Because an annual plan is paid in advance, the unused portion is not refunded, unless the law requires it.

We reserve the right to immediately suspend or terminate your account in case of breach of these Terms, non-payment, or abusive use of the service.

When you cancel your subscription, your account switches to the Free plan and your data is kept. Your documents and the export of your data remain accessible; the history, summaries and points of interest become visible again if you resume Pro. You can permanently delete your account and data at any time from “My account” or the Delete my account page. Raw GPS positions are erased after 30 days; what is kept longer is described in the Privacy policy ("Data retention" section).

We may modify these Terms at any time. In case of substantial modification, we will inform you by email or by a notice in the app at least 30 days before the new Terms take effect. Your continued use of the service after that date constitutes your acceptance of the modified Terms.

These Terms are governed by the laws of Quebec and the federal laws of Canada applicable therein. Any dispute relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of the judicial district of Chicoutimi, Province of Quebec.

For any question relating to these Terms, please contact us:

Email : contact@pzo-fleet.com
Website : pzo-fleet.com

See also our Privacy policy, our Cookie policy, and our Legal notice.