Delete my PZO account

If you still have access to the PZO app on your phone or to the web dashboard, you can delete your account yourself in a few seconds:

Mobile app (iOS / Android)

1. Open the PZO app.
2. Go to Settings (gear icon) → Account tab.
3. Scroll to the My data section.
4. Tap Delete my account, read the list of affected data, then confirm with your password or, if your account has none, by checking the confirmation box.

Web dashboard (manager / contractor)

1. Sign in at pzo-fleet.com.
2. Click My account in the sidebar, then scroll down to the My data card.
3. In that card, click the red Delete my account button and confirm with your password.

Lost your password, or no longer have the app installed? Send us an email:

contact@pzo-fleet.com

In your email, please include:

• The registration email of the account to delete (managers and contractors)
• The vehicle unique code in PAB1234 format: P, two letters, four digits (drivers)
• The organization name if applicable
• An explicit confirmation that you understand the deletion is permanent

We will process your request within 30 days maximum in compliance with Quebec Law 25 and the GDPR. A confirmation email will be sent once the deletion is complete.

Free account without sign-up: it has no email or code, so we cannot find it from a message. It is erased 60 days after you sign out, or no later than 13 months after you last used the app.

Deleting your account permanently erases the following data:

• Identity: email, display name, encrypted password
• Vehicle: marker, type, color, unique code, custom label
• GPS positions: your full movement history
• Photos of your points of interest that are still active (photos of your reports and of your expired points of interest follow the durations in section 4)
• Documents (PDFs) you shared
• Active sessions: all your connections are revoked immediately
• Device tokens (iOS/Android push notifications)
• Layers (KML, GPX, Shapefile, GeoJSON) that you imported or created
• Permissions for visibility and multi-organization affiliations

If you are the owner of an organization and its only member, the entire organization is also deleted (settings, organization layers, etc.).

For reasons of public safety and legal retention, some data remains after deletion of your account:

• Reports that you created: they remain, with their photo but without your name, until they are deleted automatically, no later than 2 months after they were created
• Points of interest that have already expired: their record (name, location, author, photo) stays in the history of your organization's managers for up to 12 months; the photo is deleted after 6 months
• Former vehicle name: if the vehicle was renamed, the audio that says its former name in the app is erased about 30 days after it was last used
• Aggregated statistics (counters without personal information)
• Invoices: kept by Stripe, our payment provider, for accounting obligations (Revenu Québec, CRA), if you had a paid subscription
• Backup copies: your data stays in them for at most 35 days, then they are erased
• Learned roads: a road PZO learned from your trips stays in its maps, without your name or your vehicle

Some situations prevent immediate account deletion:

Active Stripe subscription

If you are a manager or contractor with an active Pro subscription, you must first cancel your subscription from the My account page of the dashboard (“Manage billing” button). Account deletion is refused until the subscription is canceled. Once it is canceled, you can delete your account right away: nothing more is charged, and the time already paid for is lost.

Owner of an organization with members

If you own an organization that still has other members, active or suspended, you must first delete those members from the dashboard (My account page → Organization members). If someone else is taking over your organization, write to us at contact@pzo-fleet.com.

Individual or driver account (no password)

Individual accounts and driver accounts without a personal password can now be deleted directly from the mobile app: Settings → Account → Delete my account. Confirmation is done by checking "I confirm I want to permanently delete my account" (instead of a password). For any questions, contact contact@pzo-fleet.com.

Before deleting your account, you can download a copy of your main data as a JSON file (right of access, Quebec Law 25 art. 27 / GDPR art. 15):

• Mobile app: Settings → Account → My data → Export my data
• Dashboard: My account → My data → Export my data

The file contains your profile, your vehicle, your positions for the last 30 days, your reports, your points of interest, and the list of your documents (the PDFs themselves download from the Documents page). For the rest (trip summaries, stop locations, loaded/empty statuses, imported layers), write to us: we reply within 30 days.

In addition to the right to be forgotten, you have the following rights over your personal data:

• Right of access: obtain a copy of your data
• Right of rectification: correct inaccurate information
• Right to data portability: receive your data in a structured format (JSON)
• Right to object: refuse certain processing
• Right to withdraw consent at any time

To exercise these rights, contact: contact@pzo-fleet.com

If you disagree with our response, you may file a complaint with the Quebec Commission d'accès à l'information (CAI).

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